Panasonic WJ-GXE100 Istruzioni per gli Interventi

Operating InstructionsNetwork Video EncoderModel No. WJ-GXE100WJ-GXE100EBefore attempting to connect or operate this product, please read these ins

[Image capture size] buttonsThese buttons will be displayed only when a JPEG image is displayed.[VGA] The characters “VGA” will turn green and images

[File name]Enter the file name (name of the image file to be transmitted) and select the naming option from the following.• Name w/time&date: File

13.7.1 How to set the schedules1. Check the check box of the desired day of the week of “FTP image transmission schedule”.→ The selected day of the w

13.7.2 How to delete the set schedule1. Uncheck the check box of the set day of the week.2. Click the [Set] button after completing the settings.→ Th

14 Configure the settings relating to theschedules [Schedule]On the “Schedule” page, it is possible to configure the settings relating to schedules

Up to 5 schedules can be set.1. Select an action to be assigned to the schedule from “Schedule mode”.“Off” is selected at the default.• Off: No action

• Access permission: Users whose access level is set to 2 and 3 on the “User auth.” tab (®page 56)can access the unit only in the period of schedule.N

15 Maintenance of the unit [Maintenance]System log check, firmware upgrade, status check and initialization of the setup menu can be performed onthi

The current firmware can be checked and upgraded to the latest version on this page. Contact the dealer forfurther information about the firmware upgr

IMPORTANT• After completing the upgrade, delete temporary internet files. (®page 122)• Upgrade the firmware using a PC in the same subnet as the unit.

[UPnP]• Port number(HTTP), Port number(HTTPS): The port number that is set for UPnP port forwarding will bedisplayed.• Status: The port forwarding sta

• While a camera controlled via RS485 communication is executing a patrol function, it is impossibleto start another one. Stop the current patrol func

[Unit restart]Click the [Execute] button to reboot the unit. It is impossible to operate the unit for about 2 minutes afterrebooting the unit.Note• To

16 Functional restrictions16.1 Functional restrictions when “D1” is selectedWhen “D1” is selected for “Picture (Camera) mode” on the [JPEG/H.264] t

17 Number of users that can concurrentlyaccess the unitThe maximum number of users that can concurrently access the unit is 14, including users who

18 Using the CD-ROM18.1 About the CD launcherBy inserting the provided CD-ROM into the CD-ROM drive of your PC, the CD launcher is automatically st

18.2 Installing Panasonic “IP Setting Software”On the CD launcher window, click the [Install] button next to [IP Setting Software] to display the Pan

18.3 Installing the manualsOn the CD launcher window, click the [Install] button next to [Manual] to display the Manual installation window.Confirm t

18.5 Configure the network settings of the unit usingthe Panasonic “IP Setting Software”It is possible to perform the network settings of the unit us

• When the [Network Settings] button is clicked, the “Network Settings” screen is displayed andnetwork settings can be changed. For further informatio

19 About the displayed system logError indications relating to SMTPCategory Indication DescriptionPOP3 server error Authentication error.• Entered u

Category Indication DescriptionInternal error Undefined error.• An error occurred in the FTP function.Check if the FTP settings are configuredcorrectl

*A phenomenon in which portions of the screen are displayed out of alignment.*1Only operable by users whose access level is “1. Administrator”.*2Only

Error indications relating to NTPCategory Indication DescriptionConnection error No response from the NTP server.• The IP address of the server may be

Error indications relating to Panasonic alarm protocol notificationCategory Indication DescriptionPanasonic alarmprotocol notificationerrorFailed to f

20 TroubleshootingBefore asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even afte

Symptom Cause/solutionReferencepages• Is “554” selected for the HTTP port number?For the HTTP port number, select a port number otherthan the followin

Symptom Cause/solutionReferencepages• Is the setting of port forwarding configured for therouter?To enable the access to the unit via the Internet, it

Symptom Cause/solutionReferencepages• Are you accessing another unit in the same localnetwork via a proxy server?Configure the web browser to not use

Symptom Cause/solutionReferencepagesUser registration for the“Viewnetcam.com” servicefails.• Is the registered E-mail address correct?When an E-mail w

Symptom Cause/solutionReferencepagesImages are not displayedcorrectly.• Do the video input settings (NTSC or PAL) of theconnected camera match the “Vi

Symptom Cause/solutionReferencepagesDisplayed images aredistorted.• Images may be distorted when non-interlace signals,VCR (VTR) signals or signals no

Symptom Cause/solutionReferencepagesWhen displaying H.264images on two or more webbrowser windows, imagesfrom two or more cameras aredisplayed in sequ

1.3 Monitor images from multiple camerasImages from multiple cameras can be displayed on a multi-screen. Images from 4 cameras (up to 16 cameras)can

Information BarDepending on the OS installed on the PC, the following may occur. Follow the instructions below when thefollowing has occurred. By perf

Symptom Cause/solution Reference pagesThe following message isdisplayed on the informationbar.“This webpage wants to installthe following add-on:`nwcv

For U.S. and Canada:Panasonic System Communications Company of North America,Unit of Panasonic Corporation of North Americawww.panasonic.com/business/

2 Monitor images on a cellular phone/mobileterminal2.1 Monitor images on a cellular phoneIt is possible to connect to the unit using a cellular pho

When the dial key “5” or the [Manual Refresh] button is pressed again, the refresh mode of the camerawill return to manual refresh.IMPORTANT• Transmis

IMPORTANT• When the authentication window is displayed, enter the user name and password. The default username and password are as follows.User name:

• When the resolution is changed by the resolution control, the displayed resolution changes but theimage size remains the same.• When the HTTP port n

3 Action at an alarm occurrenceThe alarm action (action at an alarm occurrence) will be performed when the following alarms occur.3.1 Alarm type• V

4 Transmit images onto an FTP serverImages can be transmitted to an FTP server. By configuring the following settings, transmission of imagescapture

PrefaceAbout the user manualsThere are 2 sets of operating instructions for the WJ-GXE100 (P model), WJ-GXE100E (E model) as follows.• Installation Gu

5 About the network security5.1 Equipped security functionsThe following security functions are featured in this unit.Access restrictions by the ho

6 Display the setup menu from a PCThe settings of the unit can be configured on the setup menu.IMPORTANT• The setup menu is only operable by users w

→ The setup menu will be displayed. Refer to page 25 for further information about this menu.22 Operating Instructions6 Display the setup menu from a

6.2 How to operate the setup menuBAMenu buttonsSetup page1. Click the desired button in the frame on the left of the window to display the respective

<Example>FABCD EWhen completing the setting items in field A, click the [Set] button (B) below field (A).The edited settings in field A will no

6.3 About the setup menu windowBCDEFGHIJKLAM[Setup] buttonDisplays the “Setup” page.[Live] buttonDisplays the “Live” page.[Basic] buttonDisplays the

[Network] buttonDisplays the “Network” page. The network settings and the settings relating to DDNS (Dynamic DNS),SNMP (Simple Network Management Prot

7 Configure the basic settings of the unit[Basic]The settings relating to configuring the unit title, time and date, and connecting to the Internet

[Date/time]Enter the current time and date. When “12h” is selected for “Time display format”, “AM” or “PM” can be selected.• Available range: Jan/01/2

• Default: None (blank)[OSD] - [Position]Select the position where the time and date and a character string to be displayed on the image of the “Live”

Viewer softwareIt is necessary to install the viewer software “Network Camera View 4S” (ActiveX®) to display images on a PC.This software can be insta

• Default: OnIMPORTANT• It is impossible to display images between the camera and the PC when the viewer software “NetworkCamera View 4S” is not insta

By selecting “Viewnetcam.com” and clicking the [Set] button, the registration window for “Viewnetcam.com”will be displayed in a newly opened window.Fo

8 Configure the settings relating to images[Image]The JPEG and H.264 image settings and settings relating to image quality and RS485 can be configur

8.2 Configure the settings relating to JPEG images[JPEG/H.264]Click the [JPEG/H.264] tab on the “Image” page. (®page 21, page 23)JPEGConfigure the se

[Image quality]Select the image quality of JPEG images displayed initially on the “Live” page.• Default: Quality1[Image quality setting]Select two typ

8.3 Configure the settings relating to H.264 images[JPEG/H.264]Click the [JPEG/H.264] tab on the “Image” page. (®page 21, page 23)Configure the setti

H.264(1)/H.264(2)[H.264 transmission]Select “On” or “Off” to determine whether or not to transmit H.264 images.• On: Transmits H.264 images.• Off: Doe

[Frame rate*]Select a frame rate for H.264 images from the following.NTSC: 1fps/ 3fps/ 5fps */7.5fps */ 10fps */ 15fps */ 20fps */ 30fps *PAL: 1fps/ 3

It is possible to fix the port number of the router used for H.264 image transmission via the Internet bysetting “Unicast port (MANUAL)” (®page 66). R

IMPORTANT• If it appears that there is a delay in the images being displayed, select “Off”.*1It is necessary to designate the unicast port number when

Table of Contents1 Monitor images on a PC ...71.1 Monitor images from a single

8.4 Configure the settings relating to image andpositions [Image/Position]Click the [Image/Position] tab on the “Image” page. (®page 21, page 23)The

[Esc] buttonClick this button to return to the previous page.[All Reset] buttonDisplay the camera's setup menu, and then click the [All Reset] bu

• The data sent from a PC to the unit through port 52000 of the UDP can be sent to the camera throughRS485 to control the camera.[RS485 transmission]S

• Command table settings are initialized when the unit is initialized. In this case, upload the commandtables again as necessary.[Unit address]Specify

9 Configure the multi-screen settings[Multi-screen]Network cameras and units used to display images on a multi-screen can be registered on the“Multi

To access the units using the HTTPS protocol, enter as follows:Example of entry: https://192.168.0.10/• Available number of characters: 1 - 128 charac

10 Configure the alarm settings [Alarm]The settings relating to alarm occurrences such as settings for the alarm action at an alarm occurrence, theV

10.2 Configure the settings relating to the alarmimage [Alarm]Click the [Alarm] tab on the “Alarm” page. (®page 21, page 23)The settings relating to

[Post alarm]• Transmission intervalSelect the transmission interval for the alarm image transmission to the FTP server from the following.NTSC: 0.1fps

• The VMD function is not the dedicated function to prevent thefts, fires, etc. We are not responsible forany accidents or damages occurring in case.[

11.2 Configure the settings relating to the host authentication [Host auth.] ...5711.3 Configure the settings relating to the priorit

[Detection area]Adjust the size of the VMD area using the slider. The smaller the selected value is, the higher the sensitivityof VMD area becomes. Th

1. Set the video motion detection area by dragging the mouse on the screen.→ The designated area will become the VMD area “1(White)” and the outline w

3. Click the [Set] button after completing the settings.IMPORTANT• The setting will not be applied unless the [Set] button is clicked.4. To invalidate

– When an alarm is detected (“Alarm”)• Default: OffDestination of notification[Address 1] - [Address 4]Enter the destination E-mail address. Up to 4 d

The settings relating to Panasonic alarm protocol can be configured in this section.Panasonic alarm protocol notification[Panasonic alarm protocol]Sel

• Available range: 0-30• Default: 2Destination of notification[Address 1] - [Address 8]Enter the destination IP address or host name of the Panasonic

11 Configure the settings relating to theauthentication [User mng.]The settings relating to the authentication such as users and PCs restrictions fo

• For other devices such as network disk recorders, unless otherwise stated, Digest authentication isnot supported. (As of December, 2012)[User name]E

The restriction settings of PCs (IP address) from accessing the unit can be configured on this page.[Host auth.]Select “On” or “Off” to determine whet

The description below is the configuration of the priority stream that can transmit images without deterioratingthe image quality and refresh interval

20 Troubleshooting ...1226 Operating InstructionsTable of Contents

Note• When “On” is selected for “H.264 transmission”, the transmission interval may be longer than the setvalue when any value with an asterisk (*) on

12 Configure the settings of the servers[Server]The settings relating to the E-mail server, the FTP server and the NTP server can be configured on t

• Default: None (blank)IMPORTANT• When entering the host name for “SMTP server address” or “POP server address”, it is necessary toconfigure the DNS s

The settings relating to the FTP server used to transmit the alarm images can be configured on this page.[FTP server address]Enter the IP address or t

12.3 Configure the settings relating to the NTP server[NTP]Click the [NTP] tab on the “Server” page. (®page 21, page 23)The settings relating to the

IMPORTANT• When entering the host name for “NTP server address”, it is necessary to configure the DNS settingson the [Network] tab of the “Network” pa

13 Configuring the network settings [Network]The network settings and the settings relating to DDNS (Dynamic DNS), SNMP (Simple Network managementPr

IPv4 network[Network Settings]Select the method of how to configure the IP address from the following.• Static: The IP address is configured by enteri

• Default: Auto(Advanced)Note• When “Auto(AutoIP)” is selected and the IP address cannot be obtained from the DHCP server, an IPaddress not used in th

Note• When connecting to the manually configured IPv6 address beyond the router, use an IPv6 compatiblerouter and turn on the automatic IPv6 address a

1 Monitor images on a PCThe following are descriptions of how to monitor images from the camera on a PC.1.1 Monitor images from a single camera1. S

[HTTP max segment size(MSS)]Select “Unlimited(1460byte)”, “Limited(1280byte)”, or “Limited(1024byte)” to determine whether or not torestrict the maxim

[Start] ® [Control Panel] ® [Network and Internet] ® [Network and Sharing Center] ® select [Turn onnetwork discovery] of [Network discovery] of [Chang

[HTTPS port]Designate the HTTPS port number to be used.• Available port number: 1 - 65535• Default: 443The following port numbers are unavailable sinc

Note• The camera information display using the Panasonic “IP Setting Software” is allowed without timelimitation, and unit images can be opened.• Refe

13.2 Configure the HTTPS settingsClick the [Network] tab on the “Network” page. (®page 21, page 23)The settings relating to the HTTPS protocol that c

Note• To use the server certificate, you need to apply for the approval and the issue of server certificate byCA.• Either of the self-signed certifica

key. When the [Apply] button is clicked on the “Previous CRT key” dialog box, it is possible to replacethe current CRT key with the previous one.13.2.

Item Description Available number of characters[OrganizationalUnit]Enter the unit name of the organization.(Omission is OK.)64 characters[CRT key] Dis

• When the [Delete] button is clicked, the generated self-signed certificate (security certificate) willbe deleted.• When “HTTPS” is selected for “Con

Item Description Available number of characters[CRT key] Displays the key size and generation time & dateof the current key.Note• To use the serve

3. Press the [Enter] key on the keyboard.→ The “Live” page will be displayed. Refer to page 9 for further information about the “Live” page.When “On”

• When the [Confirm] button is clicked, the registered information of the installed server certificatewill be displayed in the “CA Certificate - Confi

• When using the server certificate:In advance, install the root certificate and intermediate certificate on the browser in use. Follow theinstruction

• When the security certificate is properly installed, a key icon is displayed in the address box of the webbrowser that has accessed the unit. (When

3. Click “Certificate Error” over the URL, and click “View certificates”.Operating Instructions 8313 Configuring the network settings [Network]

4. Click “Install Certificate...”.Note• If [Install Certificate...] is not displayed, close Internet Explorer once, and select [Run asAdministrator] t

5. Click “Next” displayed on “Certificate Import Wizard”.6. Select “Place all certificates in the following store”, and click “Browse...”.Operating In

7. Select “Trusted Root Certificate Authorities”, and click “OK”.8. Click “Next”.86 Operating Instructions13 Configuring the network settings [Network

9. Click “Finish”.10. Click “Yes”.→ When the import is successfully completed, the screen “The import was successful.” will be displayed.Operating Ins

11. Click “OK”.→ When the browser is restarted after the certificate is imported, “Certificate Error” will not be displayed.OS: Windows XP, Web browse

3. Click “Install Certificate...”.4. Click “Next” according to the procedures displayed on the displayed on “Certificate Import Wizard”.Operating Inst

1.2 About the “Live” pageACDEFHIJ KGBQNLMOPRS[select language] pull-down-menuThe unit’s display language can be selected. The default language can be

5. Click “Finish”.90 Operating Instructions13 Configuring the network settings [Network]

6. When the security alert window is displayed, click “Yes”.→ When the import is successfully completed, the screen “The import was successful.” will

It is possible to configure the settings for the “Viewnetcam.com” or Dynamic DNS Update (RFC2136 compliant).In most of the DNS services offered by pro

Global address is obtained via the URL (domain name).By entering the URL (including the domain name) on the web browser when accessing the unit via th

[Access interval]Select the interval to access the “Viewnetcam.com” service server to check the IP address and the host namefrom the following.10min/

3. When “UPnP (Auto port forwarding) setup is complete.” is displayed, click “Go to Viewnetcam.comRegistration page”.→ The registration window for “Vi

The URL set at the time of registration can be used for unit access. However, this URL is unavailablewhen accessing the unit from the PC connected to

13.4.4 Checking the information registered for the“Viewnetcam.com” serviceIt is possible to check if the unit has been registered for the “Viewnetcam

• Default: None (blank)Note• Refer to the network administrator for further information about the available host names.13.5 Configure the settings re

13.6 Configure the settings relating to the FTPperiodic image transmission [FTP img. trans.]Click the [FTP img. trans.] tab on the “Network” page. (®